Privacy Policy

Who we are

Reflective Blinds Australia (ABN 51 692 620 929, ACN 692 620 929) (“we”, “us”, “our”) operates the website at reflectiveblinds.com.au and is responsible for managing the personal information described in this policy. Our principal place of business is 21 Millennium Park Drive, Whittlesea VIC 3757. You can contact us about privacy using the details at the end of this policy.

About this policy

We are committed to protecting your privacy and to handling your personal information openly and transparently. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles that sit within it. This policy explains what personal information we collect, why we collect it, how we use and protect it, and how you can access it, correct it, or raise a concern about how we handle it.

The personal information we collect

The kinds of personal information we may collect include:

• your name, and the name of the business or organisation you represent
• your contact details, including email address, phone number, and postal or site address
• details of the products, quotes, or services you enquire about, including measurements, building or project details, and window orientation
• your role or job title where you enquire on behalf of a business, for example architect, specifier, facilities manager, or procurement officer
• records of your communications with us, including enquiries, quote requests, and orders
• if you apply to become a retailer or trade partner, the information we need to assess and manage that relationship
• if you use a customer or partner portal, a username and password and the information you submit through it
• technical information collected automatically when you visit the website, described under Cookies, analytics and online tracking below

We generally do not collect sensitive information, such as health information. If we ever need to, we will ask for your consent first, unless the law allows otherwise.

How we collect your information

We collect personal information in a number of ways, including:

• directly from you, when you complete a quote form, contact form, email sign-up, or order form, or when you phone, email, or otherwise contact us
• automatically, when you interact with our website, through cookies and analytics tools
• from third parties you have authorised, such as a retailer who refers you, or a builder, architect, or project manager acting on your behalf
• from publicly available sources, where relevant to a commercial enquiry

Where it is reasonable and practicable, we will collect your personal information directly from you.

Why we collect, hold, use and disclose your information

We collect and use your personal information so that we can:

• respond to your enquiries and provide quotes
• supply and install products, and manage orders and after-sales support
• direct your enquiry to the right person or retailer so that you receive a timely and relevant response
• manage our relationships with retailers and trade partners
• send you information, updates, and marketing that may interest you, where you have not opted out
• maintain, protect, and improve our website, products, and services
• meet our legal, regulatory, and record-keeping obligations

We will only use or disclose your personal information for the purpose we collected it for, for a directly related purpose you would reasonably expect, where you have consented, or where the law otherwise permits or requires it.

Direct marketing

From time to time we may use your contact details to send you information about products, offers, and updates we think will interest you, by email or other means. We use third-party email marketing tools to do this. Every marketing message we send includes a simple way to unsubscribe, and you can ask us to stop sending you marketing at any time by contacting us using the details at the end of this policy. We will action your request promptly.

Who we disclose your information to

We may disclose your personal information to:

• our staff, contractors, and service providers who help us run our business, including those who handle customer support, process orders, deliver freight, host our website, manage our databases, and send our marketing
• retailers and trade partners, where we refer or route an enquiry to a retailer near you so that they can assist you
• our professional advisers, such as accountants, lawyers, and insurers
• government or regulatory bodies, or other parties, where the law requires or authorises it

We take reasonable steps to ensure our service providers handle your personal information consistently with this policy and the Privacy Act, and that they use it only for the purpose we engaged them for.

Overseas disclosure

Some of our service providers, for example our website hosting, analytics, and email marketing providers, may store or process information outside Australia, including in New Zealand, Asia, Europe, and the United States. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it in a way consistent with the Australian Privacy Principles.

Cookies, analytics and online tracking

When you visit our website we automatically collect certain technical information, which may include your browser type, version, and language, your operating system, the pages you view, the time and date of your visit, and the website you came from. We use this information to understand how our website is used, to maintain and improve it, and to deliver relevant content.

We use cookies and similar technologies, including analytics tools such as Google Analytics, to do this. You can control or disable cookies through your browser settings, although some parts of the website may not work as intended if you do. Where required, we will ask for your consent to non-essential cookies through a banner when you first visit the site.

Automated processing

We may use automated tools to help us manage and prioritise enquiries, for example to direct your enquiry to the most appropriate team member or retailer. These tools support our staff. They do not make decisions that have a legal or similarly significant effect on you without a person being involved. If this changes, we will update this policy.

How we store and protect your information

We hold personal information in both electronic and physical forms. We take reasonable steps to protect it from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. These steps include secure systems, access controls, and staff confidentiality obligations. No system can be guaranteed to be completely secure, and we cannot guarantee the security of information transmitted to us over the internet.

How long we keep your information

We keep personal information only for as long as we need it for the purposes set out in this policy, or for as long as the law requires. When we no longer need it, we take reasonable steps to destroy it or to permanently de-identify it.

Accessing and correcting your information

You have a right to ask for access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading. To make a request, contact us using the details below. We may need to verify your identity before we act, and we may ask you to put your request in writing for security reasons. We will respond within a reasonable time. Access is usually free, although we may charge a reasonable fee for retrieving and supplying the information. If we refuse access or a correction, we will tell you why in writing and how you can complain.

Making a complaint

If you are concerned about how we have handled your personal information, please contact us first using the details below so we can try to resolve it. We will acknowledge your complaint and respond within a reasonable time. If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner at www.oaic.gov.au (opens in a new tab), by phone on 1300 363 992, or by writing to GPO Box 5288, Sydney NSW 2001.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or the law. The current version is always available on our website, and the effective date appears below. We encourage you to review it from time to time.

How to contact us

Effective date: 1 June 2026

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Website Terms and Conditions

Who operates this website

This website is operated by Reflective Blinds Australia (ABN 51 692 620 929) (“we”, “us”, “our”). By accessing or using this website, you agree to these Terms and Conditions. If you do not agree, please do not use the website.

1. About these terms

These Terms govern your access to and use of this website. They should be read together with our Privacy Policy, which forms part of these Terms.

2. Website content and access

We take reasonable care to prepare and maintain the information on this website, but we do not warrant that it is always accurate, reliable, complete, or current. The content may contain technical inaccuracies or typographical errors, and may change at any time without notice.

Product specifications, performance figures, and availability shown on this website are indicative. Please confirm them with us directly before you rely on them, for example in a specification, tender, or purchase decision.

Subject to clause 3, and to the maximum extent permitted by law, we are not liable for any loss arising from your reliance on the website or its content. We do not guarantee that the website will always be available, uninterrupted, or free from errors, viruses, or anything else that may be harmful.

3. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

Where we are permitted to limit our liability for a failure to meet a consumer guarantee, our liability is limited, at our option, to resupplying the relevant goods or services, or to paying the cost of having them resupplied.

4. Limitation of liability

Subject to clause 3, and to the maximum extent permitted by law, we exclude all liability for any loss or damage of any kind, including indirect or consequential loss and loss of profits, however arising, including through negligence, in connection with this website, its content, or your use of it.

5. Intellectual property

All material on this website, including text, information, photographs, illustrations, artwork, graphics, names, logos, and trade marks, is owned by us or our licensors and is protected by copyright, trade mark, and other laws.

You may view and print this material for your own personal, non-commercial use, or for internal use within your organisation, provided you do not remove any copyright or ownership notice. You must not otherwise reproduce, transmit, distribute, sell, publish, broadcast, or commercialise any of this material without our prior written consent.

6. Your submissions

Any feedback, suggestions, ideas, or other non-personal material you send us through the website is treated as non-confidential, and you grant us the right to use it for any purpose without obligation or payment to you.

This does not apply to your personal information, which we handle in accordance with our Privacy Policy, or to any material covered by a separate written agreement between us.

7. Third-party websites and links

This website may contain links to websites operated by others. We do not control or endorse those websites, and we are not responsible for their content or their privacy practices. Links are provided for your convenience only.

8. Linking to this website

You may link to our home page provided you do so in a way that is fair and lawful and does not damage or take advantage of our reputation. You must not frame our website, or imply any endorsement or association, without our written consent. We may withdraw permission to link at any time.

9. Privacy

We handle personal information in accordance with our Privacy Policy, which forms part of these Terms. Please read it to understand how we collect, use, and protect your information.

10. Governing law

These Terms are governed by the laws of Victoria and the Commonwealth of Australia. You submit to the non-exclusive jurisdiction of the courts of that place.

11. Changes to these terms

We may update these Terms from time to time. The current version is always available on our website. By continuing to use the website after a change takes effect, you accept the updated Terms.

12. Contact us

Effective date: 1 June 2026

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